For seamless and secure ordering of our products and services, please refer to the ordering information section on our website. Whether you're looking to purchase cutting-edge software solutions or explore our technology services, our ordering information provides clear guidance on the steps to follow and the necessary details to ensure a smooth transaction

This Refund Policy outlines the terms and conditions under which XVISION Technology ("we," "us," or "our") provides refunds for products or services purchased through our website or other sales channels, in compliance with Australian Consumer Law.

1. Consumer Guarantees: We abide by the consumer guarantees as outlined in the Australian Consumer Law. If a product or service is faulty, not fit for purpose, or does not match the description, consumers are entitled to a refund or replacement.

2. Change of Mind: If you change your mind about a purchase, we may offer a refund or exchange at our discretion, provided:

   • The product is returned within 14 days of purchase.
   • The product is in its original, unopened packaging with all tags and labels intact.
   • You provide a valid proof of purchase.

3. Digital Products: For digital products or services, such as software, eBooks, or online courses, refunds will be considered if there is a major fault that cannot be fixed within a reasonable time. Change of mind refunds for digital products will be at our discretion.

4. Refund Process: To initiate a refund, please contact our customer support team at [info@xvision.technology]. You may be required to provide details such as your order number, product details, and reason for the refund request.

5. Timing of Refunds: Refunds will be processed within 14 days of receiving the returned product or confirming the eligibility for a refund.

6. Refund Method: Refunds will be issued using the same method as the original payment. If the original payment method is unavailable, an alternative method may be used at our discretion.

7. Exclusions: This policy does not cover:

   • Products damaged due to misuse, abuse, or neglect.
   • Products altered or modified in any way.
   • Products not used in accordance with the manufacturer's instructions.

8. Contact Information: If you have any questions or concerns regarding our refund policy, please contact our customer support team at [customer support email/phone number].

9. Changes to the Refund Policy: We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase through our platform, you acknowledge and agree to the terms outlined in this refund policy.

This Warranty Policy outlines the terms and conditions governing warranties provided by XVISION Technology ("we," "us," or "our") for the products and services sold through our website or other sales channels.

1. Scope of Warranty: We provide a limited warranty that covers defects in materials and workmanship for a specified period from the date of purchase. The warranty period and coverage vary by product and will be clearly stated in the product documentation or on our website.

2. Warranty Registration: In some cases, warranty coverage may require product registration within a specified timeframe. Customers are encouraged to register their products promptly after purchase to ensure eligibility for warranty services.

3. What the Warranty Covers: The warranty covers defects in materials or workmanship under normal use during the warranty period. This includes repairs or replacements of defective parts or products at our discretion.

4. Exclusions from Warranty Coverage: The warranty does not cover:

   • Damage resulting from accidents, misuse, abuse, or neglect.
   • Unauthorized modifications or alterations to the product.
   • Normal wear and tear or cosmetic damage.
   • Products not used in accordance with the manufacturer's instructions.

5. Warranty Claims: To make a warranty claim, please contact our customer support team at [info@xvision.technology]. You may be required to provide details such as your order number, product details, and a description of the issue.

6. Proof of Purchase: A valid proof of purchase (receipt or order confirmation) is required for all warranty claims. Please retain and provide this document when making a claim.

7. Warranty Process: Upon receiving a valid warranty claim, we will assess the issue and determine whether it falls within the warranty coverage. If eligible, we will repair or replace the product, or provide a refund at our discretion.

8. Costs Associated with Warranty Claims: Customers are responsible for any shipping or transportation costs associated with returning the product for warranty service. We will cover the cost of returning the repaired or replaced product to the customer.

9. Transferability: Warranties are generally non-transferable and are only applicable to the original purchaser.

10. Changes to the Warranty Policy: We reserve the right to update or modify this warranty policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase through our platform, you acknowledge and agree to the terms outlined in this warranty policy.

Respecting your privacy is a core principle at XVISION Technology. We understand the importance of safeguarding your personal information and are committed to maintaining the confidentiality and security of the data we collect. Our privacy practices are aligned with the highest industry standards, and we prioritize transparency in how we handle your information.

When you engage with our services, you can trust that your data is treated with the utmost care. Our privacy notice outlines the types of information we collect, how we use it, and the measures we take to protect it. We encourage you to review our privacy policy to understand your rights and our responsibilities in ensuring your privacy is upheld.

As a responsible technology company, XVISION Technology operates in accordance with the relevant legal frameworks governing our industry. Our legal notice provides important information about the terms and conditions that govern your use of our website, products, and services. It covers aspects such as intellectual property rights, disclaimers, and limitations of liability.

By engaging with our website or utilizing our services, you agree to abide by the terms outlined in our legal notice. We encourage you to carefully read and understand the legal notice to ensure a clear understanding of the expectations and obligations on both sides.